Sahl Tech Solutions

Refund Period:

Customers can request a refund within 7 days from the activation date, provided the system has not been extensively used (e.g., uploading data, generating extensive reports, or activating additional paid features).

Refund Conditions:

• The refund request must be accompanied by a clear and justified reason.
• The request will be reviewed within 5 business days, and the customer will be informed of the decision via email.
• The refund will be processed using the same payment method used by the customer, after deducting any bank transfer or electronic transaction fees, if applicable.

Annual or Discounted Subscriptions:

Refunds are not possible for annual subscriptions or those purchased under special offers after the 7-day period.

Upgrade Subscription:

Customers can upgrade or modify their subscription plan at any time, and the previously paid amount will be deducted from the cost of the new plan.

System Exchange Not Allowed:

Exchanging the system for another system outside the range of Sahal Tech Solutions products is not permitted.

Technical Issue Transfer:

In the event of a technical issue preventing the customer from using the system, they have the right to request a transfer of the subscription to another system from the same company, subject to technical inspection and prior approval from the support team.